For online shops and D2C brands

AI for shops and online brands

Most online shops lose sales in the same two places: nobody answers the question fast enough, and the cart gets abandoned. Both are fixable without hiring anyone.

Sector
E-commerce & D2C
Ready to build
15 of them
First reply
Within the hour

Where AI helps in e-commerce & d2c

  • 01Customers order straight from WhatsApp
  • 02Instant answers on size, stock and delivery
  • 03Abandoned carts chased automatically

Where the money is going

Nobody replies fast enough. A buyer asks whether something is in stock, or which size to take, and gets an answer four hours later. By then they have bought it elsewhere. A bot that knows your catalogue answers in seconds, all night, in Hindi or English.

Carts get abandoned and stay abandoned. A reminder on WhatsApp an hour later, a nudge the next day, and a small discount on the third day recovers a meaningful share of them. It runs by itself once it is set up.

Reviews never get asked for. A message five days after delivery, asking for a photo and a line, quietly builds the social proof that sells the next order.

Buying inside WhatsApp

For a lot of Indian buyers, WhatsApp is the internet. We build the whole thing there: browse, ask, order, pay by UPI, track the parcel, and reorder in one tap. It usually converts better than the website does.

What it costs

A full site with payments is live in 48 hours. Most brands start with either that or a WhatsApp ordering bot, and add the other once the first is earning. Both are quoted as one fixed price after a short call.

What we build for e-commerce & d2c

The part of what we do that fits this sector. See everything we build

Websites in 48 hours

  • Live in 48 hours, not two months
  • Takes UPI and card payments from day one
  • You can edit the text and photos yourself
  • Loads fast on a phone, on Indian networks
ETA: 48 hrs

Automate the repetitive work

  • New enquiry reaches your team in seconds
  • Invoices, follow ups and reports send themselves
  • Works with WhatsApp, Sheets, Slack and your CRM
  • One price to build it, no charge per task
ETA: 1 to 2 weeks

Answers from your own documents

  • Answers only from your documents, never made up
  • Shows which file and page each answer came from
  • Handles PDFs, Word files, spreadsheets and web pages
  • Your files stay in your own database, in India
ETA: 2 to 3 weeks

Smart Shopping Assistant

  • Recommends products by preference, skin type or use-case needs
  • Handles order status, returns & refund queries without human agents
  • Reduces support ticket volume by up to 60% through smart self-service

AI Post-Purchase Support Agent

  • Handles return authorization, pickup scheduling & refund status
  • Escalates complex cases to agents with full conversation context
  • Reduces average call handling time by 40% for post-purchase issues

WhatsApp Commerce & Order Bot

  • Browse catalog, order & pay entirely within WhatsApp
  • Order confirmation, dispatch & delivery updates sent proactively
  • Re-purchase nudge with replenishment offer sent 30 days post-delivery

Product Q&A & Size Guide Bot

  • Answers sizing, compatibility, usage & ingredient queries 24/7
  • Side-by-side product comparison helps customers decide in seconds
  • Reduces pre-purchase hesitation that causes cart abandonment

Abandoned Cart Recovery System

  • Cart abandoned then WhatsApp reminder sent within 1 hour automatically
  • 24-hour touchpoint with social proof and best customer reviews
  • 72-hour final nudge with a time-limited discount code to close the sale

Review & Photo Collection Engine

  • Personalised review request sent 5 days post-delivery via WhatsApp
  • Photo & video prompts for high-value and new product launches
  • Positive customer photos and reviews routed to marketing; negative escalated to support team

Behavioural Email Marketing Engine

  • Win-back campaign sends personalised offer 60 days after last purchase
  • Post-purchase onboarding sequence increases repeat purchase by 35%
  • New arrival and restocking alerts sent to matching buyer segments

Customer Value & Segments Dashboard

  • Segments all customers into Champions, Loyalists, At-Risk & Lost
  • Triggers different retention campaigns for each segment automatically
  • Tracks lifetime value, average order value and repeat purchase rate by channel and category

Product Launch & D2C Content AI

  • Generates product feature reels, unboxing scripts & launch captions
  • Turns customer photos into branded Instagram carousel posts
  • Creates platform-specific content for Instagram, Facebook & Pinterest

Marketplace Review Amplifier

  • Auto-responds to marketplace reviews with on-brand AI replies
  • Negative review alerts sent to QC team within 1 hour of posting
  • Positive review excerpts automatically used in retargeting ad copy

Demand Forecasting & Inventory Engine

  • Predicts which products will spike in demand before it happens
  • Automatically triggers purchase orders before stockout risk threshold
  • Reduces overstock and stockout costs by an average of 25% per quarter

AI Personal Shopper & Style Advisor

  • Learns each shopper's style, size & colour preferences over time
  • Proactively recommends new arrivals matching each customer's taste
  • Increases average order value 20 to 30% via hyper-personalised upsells

Work we have done in e-commerce & d2c

The problem, what we built, and what changed afterwards.

[ 01 ]

WhatsApp order bot for a D2C skincare brand

Anonymised · D2C skincare brand

The problem

Launch-day ad traffic spiked, but after-hours DMs went unanswered and checkout drop-off was high.

What we built

A WhatsApp order bot wired to their catalogue, browse, order and pay over UPI/Razorpay inside the chat, plus natural-language product search that maps "something for oily skin" to the right product.

What changed

Orders are captured around the clock and abandoned-cart nudges recover sales overnight, with no extra support staff.

48hstorefront live
24/7order capture
Built with
  • WhatsApp Cloud API
  • Next.js
  • Razorpay / UPI
  • Supabase (pgvector)
  • Gemini
[ 02 ]

Hands-off order-to-dispatch automation

Anonymised · D2C foods brand

The problem

Every order meant manual copy-paste between the store, the inventory sheet and the courier.

What we built

One automation: an order is placed, stock goes down, the dispatch alert goes out, and a review request follows. Nobody touches it.

What changed

The ops team stopped shuffling spreadsheets and got their day back for growth.

0manual data entry
Built with
  • n8n
  • Google Sheets
  • WhatsApp Cloud API
  • Razorpay

Questions we get about AI for e-commerce & d2c

Will it integrate with Shopify or WooCommerce?

Yes, both are routine, along with Magento and custom carts. We connect over their APIs, so order status, catalogue, and customer data stay in your store as the single source of truth.

What's the fastest win for a D2C brand?

Usually a WhatsApp order-status and support bot. It absorbs the “where is my order” volume that dominates D2C support and can go live in about a week. COD confirmation and abandoned-cart recovery flows are close behind.

Can it handle returns and COD confirmation?

Yes. Return initiation, pickup scheduling, and COD confirmation are standard WhatsApp flows for us, and they hand off to a human the moment a case gets unusual.

How do you handle festive-season traffic spikes?

The systems run serverless and scale with load rather than on fixed capacity, so a Diwali spike doesn't need re-architecting. We load-test ahead of peak season if you tell us the numbers you're expecting.

Build it for e-commerce & d2c.

Pick what you need, or just describe it in your own words. We reply within the hour with a plan, a fixed price, and a start date.

What do you need for E-commerce & D2C?Tap any that apply, optional
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