In buildAI front desk04 / 10
Answerline
One agent that answers your calls, WhatsApp, SMS and email.
An AI front desk for Indian businesses. It books appointments, captures leads and answers questions in the customer's language, round the clock, and escalates to a human with full context when it should. The agent is assembled from modules you switch on, not programmed: behaviour is stored as configuration, so a change at 4 pm reaches the 4:01 pm caller.
- 4
- Channels, one agent
- 1
- Inbox for everything
- 24/7
- Answers on ring one
What it does
- Four modules (FAQ, appointment booking, lead capture, human escalation) toggled per agent, with draft and live states so you test before you ship.
- One thread per customer across every channel: the person who called on Tuesday and messaged on Thursday is one contact with one history.
- WhatsApp runs on Meta's Cloud API directly with no reseller in the middle, and SMS goes through an Indian route with DLT registration handled.
- Speech tuned for Indian English and Hinglish rather than American accents, with low-latency Hindi and regional voices.
- Full transcripts, outcomes and a per-minute cost ledger in rupees, billing you can actually audit.
